Lynda - Innovative Customer Service Techniques -移花宫-武林禁地，闲人禁止入内

Lynda - Innovative Customer Service Techniques

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文件大小：291.53M
已经下载：1428次
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收录时间：2017-02-20
最近下载：2025-09-02

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013 Increasing teamwork between departments.mp4 27.8 MB
014 Creating positive social pressure.mp4 27.7 MB
010 Understanding the consequences of multitasking.mp4 27.5 MB
005 Winning the moments of truth.mp4 26.3 MB
011 Avoiding directed attention fatigue.mp4 25.1 MB
006 Making wait time more bearable.mp4 23.4 MB
008 Improving your powers of observation.mp4 23.2 MB
009 Overcoming the illusion of speed.mp4 23.2 MB
012 Identifying the secrets of employee motivation.mp4 22.9 MB
004 Identifying the most important need.mp4 22.1 MB
003 Understanding why customer service is hard.mp4 16.6 MB
007 Getting customers to know your name.mp4 16.3 MB
015 Next steps.mp4 8.3 MB
002 What you should know before watching this course.mp4 8.1 MB
001 Welcome.mp4 6.9 MB
Ex_Files_Innovative_Cust_Service/Exercise Files/Learning Plan Worksheet.pdf 64.9 kB
Ex_Files_Innovative_Cust_Service/Exercise Files/Wait Time Checklist.pdf 55.0 kB
Ex_Files_Innovative_Cust_Service/Exercise Files/Additional Resources.pdf 51.2 kB
Ex_Files_Innovative_Cust_Service/Exercise Files/Whats My Job Worksheet.pdf 44.0 kB
Ex_Files_Innovative_Cust_Service/Exercise Files/Moments of Truth Worksheet.pdf 43.9 kB

Lynda - Innovative Customer Service Techniques