[ DevCourseWeb.com ] Udemy - Service Management Key Performance Indicators and Reporting

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[ DevCourseWeb.com ] Udemy - Service Management Key Performance Indicators and Reporting

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种子哈希：f0676a4dad59c9ea4d4b19a68ed269d369ccd7d1
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收录时间：2022-05-15
最近下载：2025-10-11

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文件列表

  • ~Get Your Files Here !/4 - Service Management Key Performance Indicators/28 - Performance Indicators Service Management examples.mp4 127.2 MB
  • ~Get Your Files Here !/3 - Service Management Reports and Metrics/20 - Interpreting your data with Pivot tables.mp4 105.7 MB
  • ~Get Your Files Here !/1 - Welcome and Introduction/8 - How your mind processes information.mp4 101.2 MB
  • ~Get Your Files Here !/3 - Service Management Reports and Metrics/18 - Reporting Goals and Examples.mp4 76.5 MB
  • ~Get Your Files Here !/4 - Service Management Key Performance Indicators/26 - Mindset Why some numbers work - and some don't.mp4 72.5 MB
  • ~Get Your Files Here !/6 - Putting It All Together/49 - Taking action and achieving your goals.mp4 70.1 MB
  • ~Get Your Files Here !/2 - Service Management Common Terminology/12 - Service Management Best Practice Processes.mp4 68.7 MB
  • ~Get Your Files Here !/6 - Putting It All Together/51 - Final thoughts and wrap up.mp4 65.2 MB
  • ~Get Your Files Here !/6 - Putting It All Together/43 - Organizational Change Management Where to start after you finish this course.mp4 64.2 MB
  • ~Get Your Files Here !/2 - Service Management Common Terminology/10 - Common Terminology and Best Practices.mp4 62.1 MB
  • ~Get Your Files Here !/2 - Service Management Common Terminology/13 - Introduction Case Study.mp4 60.9 MB
  • ~Get Your Files Here !/1 - Welcome and Introduction/2 - Mind the gap An introduction to what you'll learn.mp4 57.6 MB
  • ~Get Your Files Here !/2 - Service Management Common Terminology/11 - Putting it all together solutions approach.mp4 56.8 MB
  • ~Get Your Files Here !/3 - Service Management Reports and Metrics/19 - Reporting Data Presentation, Quality and Ownership.mp4 55.8 MB
  • ~Get Your Files Here !/4 - Service Management Key Performance Indicators/30 - Finding motivation to go for gold.mp4 52.0 MB
  • ~Get Your Files Here !/5 - Process Improvement and Setting Goals/39 - Why 100% doesn't work.mp4 51.6 MB
  • ~Get Your Files Here !/1 - Welcome and Introduction/9 - Getting to know your instructor and learning community.mp4 49.9 MB
  • ~Get Your Files Here !/5 - Process Improvement and Setting Goals/33 - Example Incident Management Goal Setting.mp4 48.4 MB
  • ~Get Your Files Here !/5 - Process Improvement and Setting Goals/32 - Quality control for your service management organization.mp4 48.1 MB
  • ~Get Your Files Here !/1 - Welcome and Introduction/3 - Observing and Recognizing Trends.mp4 46.8 MB
  • ~Get Your Files Here !/3 - Service Management Reports and Metrics/16 - What is a report.mp4 44.5 MB
  • ~Get Your Files Here !/5 - Process Improvement and Setting Goals/36 - Setting smart service management goals.mp4 42.9 MB
  • ~Get Your Files Here !/1 - Welcome and Introduction/5 - On overview of what you can expect.mp4 42.3 MB
  • ~Get Your Files Here !/6 - Putting It All Together/47 - Where to start your improvement cycle.mp4 37.8 MB
  • ~Get Your Files Here !/4 - Service Management Key Performance Indicators/24 - Bob It has to get better.mp4 37.6 MB
  • ~Get Your Files Here !/3 - Service Management Reports and Metrics/21 - Exercise 3 Your team.mp4 35.6 MB
  • ~Get Your Files Here !/5 - Process Improvement and Setting Goals/35 - Taking action and setting a service management goal.mp4 33.6 MB
  • ~Get Your Files Here !/5 - Process Improvement and Setting Goals/37 - Setting even smarter service management goals.mp4 32.9 MB
  • ~Get Your Files Here !/6 - Putting It All Together/45 - Next steps in bringing together your People, Processes and Technology.mp4 32.9 MB
  • ~Get Your Files Here !/4 - Service Management Key Performance Indicators/29 - Exercise 6 Team Meeting.mp4 32.0 MB
  • ~Get Your Files Here !/6 - Putting It All Together/44 - Exercise 11 Areas for improvement.mp4 31.5 MB
  • ~Get Your Files Here !/6 - Putting It All Together/42 - Exercise 10 Trends in your organization.mp4 31.3 MB
  • ~Get Your Files Here !/2 - Service Management Common Terminology/14 - Exercise 1 Getting Started In Your New Role.mp4 30.4 MB
  • ~Get Your Files Here !/1 - Welcome and Introduction/6 - About learning How to get the most value.mp4 30.4 MB
  • ~Get Your Files Here !/3 - Service Management Reports and Metrics/17 - Exercise 2 Who's who.mp4 28.5 MB
  • ~Get Your Files Here !/5 - Process Improvement and Setting Goals/34 - Exercise 7 Identifying problems.mp4 27.1 MB
  • ~Get Your Files Here !/4 - Service Management Key Performance Indicators/27 - Creating value Build your service management report.mp4 25.7 MB
  • ~Get Your Files Here !/6 - Putting It All Together/46 - Keep Service Management Simple.mp4 25.1 MB
  • ~Get Your Files Here !/6 - Putting It All Together/48 - Exercise 12 Development and Growth.mp4 25.1 MB
  • ~Get Your Files Here !/4 - Service Management Key Performance Indicators/23 - Key Performance Indicators.mp4 24.2 MB
  • ~Get Your Files Here !/5 - Process Improvement and Setting Goals/40 - Homework Start putting it together.mp4 23.7 MB
  • ~Get Your Files Here !/4 - Service Management Key Performance Indicators/25 - Exercise 5 Measuring Workload.mp4 23.1 MB
  • ~Get Your Files Here !/5 - Process Improvement and Setting Goals/38 - Exercise 9 Scheduling your workload.mp4 22.3 MB
  • ~Get Your Files Here !/3 - Service Management Reports and Metrics/15 - Hips Don't Lie - but what about numbers.mp4 22.2 MB
  • ~Get Your Files Here !/1 - Welcome and Introduction/4 - Lies, D mn Lies and Statistics.mp4 20.7 MB
  • ~Get Your Files Here !/6 - Putting It All Together/41 - Putting it all together.mp4 20.3 MB
  • ~Get Your Files Here !/1 - Welcome and Introduction/7 - KPI-and-reporting-workbook-final.pdf 1.6 MB
  • ~Get Your Files Here !/2 - Service Management Common Terminology/14 - Exercise-1.pdf 84.5 kB
  • ~Get Your Files Here !/6 - Putting It All Together/42 - Exercise-10.pdf 80.6 kB
  • ~Get Your Files Here !/4 - Service Management Key Performance Indicators/25 - Exercise-5.pdf 78.9 kB
  • ~Get Your Files Here !/6 - Putting It All Together/48 - Exercise-12.pdf 76.6 kB
  • ~Get Your Files Here !/6 - Putting It All Together/44 - Exercise-11.pdf 68.2 kB
  • ~Get Your Files Here !/3 - Service Management Reports and Metrics/21 - Exercise-3.pdf 68.1 kB
  • ~Get Your Files Here !/3 - Service Management Reports and Metrics/17 - Exercise-2.pdf 68.0 kB
  • ~Get Your Files Here !/4 - Service Management Key Performance Indicators/29 - Exercise-6.pdf 60.4 kB
  • ~Get Your Files Here !/5 - Process Improvement and Setting Goals/38 - Exercise-9.pdf 60.3 kB
  • ~Get Your Files Here !/5 - Process Improvement and Setting Goals/34 - Exercise-7.pdf 60.2 kB
  • ~Get Your Files Here !/2 - Service Management Common Terminology/13 - Introduction-Case.pdf 52.4 kB
  • ~Get Your Files Here !/4 - Service Management Key Performance Indicators/28 - Performance-Indicator-Examples.pdf 50.9 kB
  • ~Get Your Files Here !/3 - Service Management Reports and Metrics/18 - Reporting-Examples.pdf 48.9 kB
  • ~Get Your Files Here !/2 - Service Management Common Terminology/10 - Process-Definitions.pdf 47.8 kB
  • ~Get Your Files Here !/2 - Service Management Common Terminology/12 - Process-Definitions.pdf 47.8 kB
  • ~Get Your Files Here !/6 - Putting It All Together/49 - Top-5-Action-List.pdf 43.7 kB
  • ~Get Your Files Here !/4 - Service Management Key Performance Indicators/28 - Performance Indicators Service Management examples English.vtt 17.7 kB
  • ~Get Your Files Here !/Service Management Key Performance Indicators and Reporting.jpg 17.2 kB
  • ~Get Your Files Here !/3 - Service Management Reports and Metrics/20 - Interpreting your data with Pivot tables English.vtt 9.7 kB
  • ~Get Your Files Here !/3 - Service Management Reports and Metrics/18 - Reporting Goals and Examples English.vtt 9.4 kB
  • ~Get Your Files Here !/1 - Welcome and Introduction/8 - How your mind processes information English.vtt 9.4 kB
  • ~Get Your Files Here !/2 - Service Management Common Terminology/12 - Service Management Best Practice Processes English.vtt 8.4 kB
  • ~Get Your Files Here !/5 - Process Improvement and Setting Goals/39 - Why 100% doesn't work English.vtt 7.5 kB
  • ~Get Your Files Here !/4 - Service Management Key Performance Indicators/30 - Finding motivation to go for gold English.vtt 7.1 kB
  • ~Get Your Files Here !/4 - Service Management Key Performance Indicators/26 - Mindset Why some numbers work English.vtt 6.7 kB
  • ~Get Your Files Here !/6 - Putting It All Together/49 - Taking action and achieving your goals English.vtt 6.4 kB
  • ~Get Your Files Here !/6 - Putting It All Together/43 - Organizational Change Management Where to start after you finish this course English.vtt 6.4 kB
  • ~Get Your Files Here !/Service Management Key Performance Indicators and Reporting.txt 6.4 kB
  • ~Get Your Files Here !/2 - Service Management Common Terminology/10 - Common Terminology and Best Practices English.vtt 6.2 kB
  • ~Get Your Files Here !/3 - Service Management Reports and Metrics/19 - Reporting Data Presentation, Quality and Ownership English.vtt 6.1 kB
  • ~Get Your Files Here !/6 - Putting It All Together/51 - Final thoughts and wrap up English.vtt 5.8 kB
  • ~Get Your Files Here !/1 - Welcome and Introduction/9 - Getting to know your instructor and learning community English.vtt 5.5 kB
  • ~Get Your Files Here !/3 - Service Management Reports and Metrics/16 - What is a report English.vtt 5.4 kB
  • ~Get Your Files Here !/1 - Welcome and Introduction/5 - On overview of what you can expect English.vtt 5.3 kB
  • ~Get Your Files Here !/5 - Process Improvement and Setting Goals/36 - Setting smart service management goals English.vtt 5.1 kB
  • ~Get Your Files Here !/2 - Service Management Common Terminology/11 - Putting it all together solutions approach English.vtt 5.1 kB
  • ~Get Your Files Here !/6 - Putting It All Together/45 - Next steps in bringing together your People, Processes and Technology English.vtt 4.9 kB
  • ~Get Your Files Here !/1 - Welcome and Introduction/2 - Mind the gap An introduction to what you'll learn English.vtt 4.7 kB
  • ~Get Your Files Here !/1 - Welcome and Introduction/6 - About learning How to get the most value English.vtt 4.7 kB
  • ~Get Your Files Here !/2 - Service Management Common Terminology/13 - Introduction Case Study English.vtt 4.7 kB
  • ~Get Your Files Here !/5 - Process Improvement and Setting Goals/33 - Example Incident Management Goal Setting English.vtt 4.4 kB
  • ~Get Your Files Here !/5 - Process Improvement and Setting Goals/37 - Setting even smarter service management goals English.vtt 4.2 kB
  • ~Get Your Files Here !/1 - Welcome and Introduction/3 - Observing and Recognizing Trends English.vtt 4.2 kB
  • ~Get Your Files Here !/5 - Process Improvement and Setting Goals/32 - Quality control for your service management organization English.vtt 4.1 kB
  • ~Get Your Files Here !/6 - Putting It All Together/47 - Where to start your improvement cycle English.vtt 4.0 kB
  • ~Get Your Files Here !/6 - Putting It All Together/46 - Keep Service Management Simple English.vtt 3.8 kB
  • ~Get Your Files Here !/5 - Process Improvement and Setting Goals/35 - Taking action and setting a service management goal English.vtt 3.2 kB
  • ~Get Your Files Here !/4 - Service Management Key Performance Indicators/29 - Exercise 6 Team Meeting English.vtt 3.2 kB
  • ~Get Your Files Here !/3 - Service Management Reports and Metrics/21 - Exercise 3 Your team English.vtt 3.1 kB
  • ~Get Your Files Here !/6 - Putting It All Together/42 - Exercise 10 Trends in your organization English.vtt 3.1 kB
  • ~Get Your Files Here !/6 - Putting It All Together/44 - Exercise 11 Areas for improvement English.vtt 3.0 kB
  • ~Get Your Files Here !/2 - Service Management Common Terminology/14 - Exercise 1 Getting Started In Your New Role English.vtt 2.9 kB
  • ~Get Your Files Here !/5 - Process Improvement and Setting Goals/34 - Exercise 7 Identifying problems English.vtt 2.6 kB
  • ~Get Your Files Here !/4 - Service Management Key Performance Indicators/24 - Bob It has to get better English.vtt 2.6 kB
  • ~Get Your Files Here !/5 - Process Improvement and Setting Goals/40 - Homework Start putting it together English.vtt 2.5 kB
  • ~Get Your Files Here !/3 - Service Management Reports and Metrics/17 - Exercise 2 Who's who English.vtt 2.5 kB
  • ~Get Your Files Here !/6 - Putting It All Together/48 - Exercise 12 Development and Growth English.vtt 2.4 kB
  • ~Get Your Files Here !/6 - Putting It All Together/50 - Trying something new.html 2.4 kB
  • ~Get Your Files Here !/1 - Welcome and Introduction/4 - Lies, D mn Lies and Statistics English.vtt 2.3 kB
  • ~Get Your Files Here !/5 - Process Improvement and Setting Goals/38 - Exercise 9 Scheduling your workload English.vtt 2.3 kB
  • ~Get Your Files Here !/3 - Service Management Reports and Metrics/15 - Hips Don't Lie English.vtt 2.2 kB
  • ~Get Your Files Here !/4 - Service Management Key Performance Indicators/27 - Creating value Build your service management report English.vtt 2.1 kB
  • ~Get Your Files Here !/3 - Service Management Reports and Metrics/22 - Forget about the numbers.html 2.1 kB
  • ~Get Your Files Here !/4 - Service Management Key Performance Indicators/25 - Exercise 5 Measuring Workload English.vtt 2.0 kB
  • ~Get Your Files Here !/1 - Welcome and Introduction/1 - Welcome to the course.html 1.7 kB
  • ~Get Your Files Here !/6 - Putting It All Together/41 - Putting it all together English.vtt 1.6 kB
  • ~Get Your Files Here !/4 - Service Management Key Performance Indicators/23 - Key Performance Indicators English.vtt 1.4 kB
  • ~Get Your Files Here !/1 - Welcome and Introduction/7 - Download the course workbook.html 725 Bytes
  • ~Get Your Files Here !/Bonus Resources.txt 386 Bytes
  • Get Bonus Downloads Here.url 182 Bytes
  • ~Get Your Files Here !/4 - Service Management Key Performance Indicators/31 - The glorification of busy.html 39 Bytes
  • ~Get Your Files Here !/1 - Welcome and Introduction/1 - Welcome Quiz.html 0 Bytes
  • ~Get Your Files Here !/2 - Service Management Common Terminology/2 - Service Management Quiz.html 0 Bytes
  • ~Get Your Files Here !/3 - Service Management Reports and Metrics/3 - Metrics Quiz.html 0 Bytes
  • ~Get Your Files Here !/4 - Service Management Key Performance Indicators/4 - KPI Quiz.html 0 Bytes
  • ~Get Your Files Here !/5 - Process Improvement and Setting Goals/5 - Setting Goals Quiz.html 0 Bytes
  • ~Get Your Files Here !/6 - Putting It All Together/6 - Putting it all together quiz.html 0 Bytes

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