Lynda - Managing a Customer Service Team

磁力链接/BT种子名称

Lynda - Managing a Customer Service Team

磁力链接/BT种子简介

种子哈希：cb3a4f19fea514fe76117ea3ce9714de7e216eed
文件大小：521.85M
已经下载：428次
下载速度：极快
收录时间：2017-03-02
最近下载：2025-08-18

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文件列表

  • 007 Understanding how 'icebergs' can sink your service.mp4 28.5 MB
  • 024 Exploring the escalating costs of service failure.mp4 26.3 MB
  • 005 Setting customer service goals.mp4 25.0 MB
  • 012 Understanding why serving customers is hard.mp4 24.8 MB
  • 013 Exploring how incentives can hurt service.mp4 24.7 MB
  • 026 Exploring the manager`s paradox.mp4 24.3 MB
  • 010 Responding to online complaints.mp4 23.2 MB
  • 023 Getting first-contact resolution.mp4 23.2 MB
  • 011 Improving service quality.mp4 23.0 MB
  • 020 Managing multiple service channels.mp4 23.0 MB
  • 014 Fixing broken service systems.mp4 22.8 MB
  • 008 Learning why customers don`t complain.mp4 22.4 MB
  • 003 Creating a customer service vision.mp4 21.6 MB
  • 009 Exploring the voice of customer feedback.mp4 21.1 MB
  • 021 Scheduling customer service employees.mp4 20.0 MB
  • 017 Putting customer value first.mp4 19.9 MB
  • 015 Empowering employees.mp4 19.7 MB
  • 018 Balancing speed and quality.mp4 18.9 MB
  • 022 Connecting service to the bottom line.mp4 18.5 MB
  • 025 Making a business case to invest in service.mp4 18.4 MB
  • 004 Developing service standards.mp4 18.1 MB
  • 019 Developing your service channels.mp4 16.8 MB
  • 016 Helping employees prioritize great service.mp4 15.0 MB
  • 006 Aligning the team around outstanding service.mp4 14.7 MB
  • 027 Getting your team obsessed with service.mp4 13.1 MB
  • 002 What to know before watching this course.mp4 11.7 MB
  • 001 Welcome.mp4 7.8 MB
  • Exercise Files/04_03_ Service Channels Worksheet.pdf 62.0 kB
  • Exercise Files/00_02_ Learning Plan Worksheet.pdf 54.3 kB
  • Exercise Files/01_03_ SMART Goals Worksheet.pdf 33.2 kB
  • Exercise Files/06_02_ Customer Service Resource List.pdf 32.4 kB
  • Exercise Files/01_04_ Alignment Check Worksheet.pdf 31.8 kB
  • Exercise Files/02_02_ Complaint Obstacles Worksheet.pdf 30.8 kB
  • Exercise Files/02_05_ Service Quality Improvement Worksheet.pdf 30.5 kB
  • Exercise Files/05_03_ Service Failure Cost Worksheet.pdf 30.0 kB
  • Exercise Files/01_01_ Customer Service Vision Worksheet.pdf 29.9 kB
  • Exercise Files/05_01 Business Linkage Worksheet.pdf 29.0 kB
  • Exercise Files/03_03_ Service Systems Worksheet.pdf 28.3 kB
  • Exercise Files/04_02_ Numbers Game.pdf 17.4 kB

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